Revolut app redesign

Revolut

Project

Solo project

Duration

8 Weeks, 2023

My Role

Research, UI/UX process,
Prototyping, Usability test

Improving the clear user experience of the app

Revolut offers mobile banking services across Europe, but many potential customers have left due to the complicated UI of the remittance process and complaints about customer support. This project aims to address these usability issues by enhancing the user-friendly UI design and improving the intuitive user flow.

Discover

APP REVEIWS

COMPETITOR ANALYSIS

To understand similar products related to mobile banking apps, I have compared them with diverse applications. In addition, according to the reviews from existing users, I did competitive studies and analyzed their strengths, weaknesses, and features.

Define

SWOT ANALYSIS

AFFINITY MAPPING

After research, Affinity mapping was used to synthesize the information.I found a common problem and decided to best deal with what users want.

ASSUMPTION MAP

I drew upon design principles that would set the direction and scope of my design solution. I used a value effort diagram to help me narrow down and prioritize changes to the app.

Key Insight

To synthesize insights from the extensive research, I arranged significant pain points and derived key insights I was going to focus on.

Key Features

HOME SCREEN & PROFILE

Improving the user experience by redesigning UI

For an enhanced user experience, the current balance is displayed on the home screen. Additionally, I have enhanced the layout of the profile screen to improve service accessibility.

TRANSFER & TRANSACTIONS

User flow improvement for problematic situations

I improved the user flow through Call-To-Action on the Transfer screen. Additionally, When the event of a transaction fails, the user can move directly to the customer screen.

CHATBOT

Chatting process
improvement

For an enhanced user experience, the current balance is displayed on the home screen. Additionally, I have enhanced the layout of the profile screen to improve service accessibility.

HIGH FIDELITY DESIGN

1. Home screen

I wanted to prioritize improving the better user experience. I've improved the visual hierarchy so that when a user logs into the app, the user's current balance is displayed first on the home screen.

2. Transfer

I improved the user flow and UI by adding a clear Call-To-Action when transferring.

3. Transactions

The user flow has been improved so that failed cases are clearly shown on the transaction screen, and customer consultation can be conducted directly from the screen where there is a problem with payment or transfer.

4. Chatbot Service

Regarding the chatbot process, it has been changed so that problem situations can be selected with concise words instead of sentences.

Testing

USABILITY TEST

After creating the prototypes, I conducted a usability test with 4 participants who use mobile banking apps and live in Europe. Overall, I received feedback that the information presented is more organized and cleaner after the redesign.

Takeaways

What I learned

Banking apps are purpose-built services, so improving the user experience is paramount. After a redesign, conducting a usability test with a variety of users is helpful in evaluating my work and identifying exactly what needs to be improved.

Next time

Revolut's redesign opportunity gave me a deeper understanding of the visual hierarchy, and I'd like to conduct usability tests with various user groups for a clearer design.